Uploading a customer service manual on Kibela would help standardize workflows, boost efficiency, and share knowledge with your team members.

✔️ Recommendations

- Pin important docs and paste in the free space for easy access.
- Make sure to update the manual whenever changes are made
- You can send alerts of changes on a Slack channel to notify your team members.

Pin important docs and paste on the free space

We recommend pasting links to frequently used docs and external links on the free space. 

Docs used only for a certain period of time can be pinned so it is easily accessible. 

Share with the team!

To avoid discrepancies, we recommend updating the manual whenever changes are made. 

You can view edit histories and can also revert to previous versions, so anyone can make changes to the manual. 

To notify team members of changes and edits, you could send alerts to your team’s Slack channels and keep everyone up to date.